Tự động giao hội thoại nâng cao |
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Tự động giao hội thoại nâng cao |
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Tự động giao hội thoại nâng cao |
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Tự động giao hội thoại nâng cao |
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Quản lý nhóm & thành viên |
Thêm mới, mời, tạm ngưng thành viên |
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Quản lý nhân viên nghỉ, tạm nghỉ |
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Quản lý theo nhóm |
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Giờ làm việc theo nhóm |
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Thêm và mời nhân viên khỏi nhóm |
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Tự động chia công việc trong nhóm lần lượt |
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Tự động chia công việc trong nhóm theo cân bằng |
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Hệ thống Bot & Survey |
Bot thu Lead cơ bản |
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Tự động lọc thông tin khách hàng từ chat/comment |
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Prechat-survey |
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Tự động trigger bot theo hành vi |
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Chủ động hỗ trợ trên Web/Mobile web |
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AnswerBot |
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Bot qualify Lead |
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Tự động gợi ý FAQs |
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Tự động Reaction (FB, Instagram, Zalo..) |
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FAQs & chủ động hỗ trợ khách hàng |
FAQ - câu hỏi thường gặp |
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Tìm kiếm câu hỏi thường gặp |
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FAQ đa phương tiện - video, ảnh... |
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Đo lường độ hài lòng khách hàng (CSAT) |
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AnswerBot |
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Bot phân luồng từ hội thoại |
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Campaign - chiến dịch |
Nhắn tin website |
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Smart trigger (tin nhắn thông minh) |
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Campaign tin nhắn Zalo |
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Hệ thống báo cáo |
Dashboard tổng quan |
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Báo cáo hội thoại: Theo thời gian, kênh, URL, campaign... |
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Báo cáo thu Lead |
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Báo cáo nguồn khách hàng |
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Báo cáo Tag |
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Báo cáo hiệu suất theo lượng công việc |
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Báo cáo hiệu suất theo theo nhân viên, team |
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Báo cáo hiệu suất theo thời gian trả lời |
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Báo cáo hiệu suất theo thời gian giải quyết vấn đề KH |
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Báo cáo hiệu suất theo thời gian từng nhân viên, team |
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Báo cáo hiệu suất theo xu hướng |
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Báo cáo độ hài lòng khách hàng (CSAT) |
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Báo cáo nguồn khách hàng theo từng kênh |
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Báo cáo giao hội thoại tự động |
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Kết nối & appstore |
WordPress |
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Haravan website |
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Sapo website |
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KiotViet |
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OnSales CRM |
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Salesforce |
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Hubspot |
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Bitrix24 |
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