The prominent tools provided by OnCustomer AI to help you communicate with customers better
AI Chatbot that automatically responds, provides consultation, recommends products, and collects customer information to increase conversion rates
Connect unlimited Facebook, Zalo, eCommerce platforms, and all your websites.
First response time, issue resolution time for customers, customer satisfaction, and more
Automatically direct conversations to the right member, relevant department, enhancing customer experience on the website
Personalize customer experience, send automated campaign messages based on detailed customer segmentation
Manage customer experience by categorizing information, powerful customer grouping
Connect powerful Customer 360 information center from fragmented data areas
Evaluate customer satisfaction with your service using the CSAT index and strong reports
Track, store customer information even when customers visit the website and have never contacted you before
Directly connect to internal data sources such as FAQs, product documentation, and policies. Ensure every response is accurate, consistent, and always up to date with the latest business information.
Communicate smoothly, understand context, and guide conversations based on customer behavior. Deliver a natural, human-like experience that builds trust and increases conversion rates.
Automatically identify customers interested in products to tag, assign to agents, and increase the ability to close orders immediately.
AI Chatbot operates continuously, can replace many personnel at various times such as working hours, days off, holidays, etc.
Do not keep customers waiting. Customers always receive quick answers and are guided to their needs appropriately. This increases satisfaction & chances of returning to the store.
Double the speed of recognizing customers with displaying information as soon as customers message, providing enough information to communicate with customers more easily
Even if customers have not interacted at all, you already have historical information from a long time ago
Easily integrate with the systems you already use—from CRM to Zalo, Facebook, and Ecommerce. Display information instantly across platforms.
You know customer information, location, income level, or customer status, you make decisions quickly and win
Automatically greet customers and capture leads as soon as they engage with your business.
Your employees receive lead information earliest, most fully and proactively
Do not let customers just visit your website, message on your Facebook and leave no information
Messages and comments go to and from multiple Facebook Messenger, Fanpage, purchase, communication from Facebook in only one place
Send and receive messages from multiple Zalo Official Accounts and personal Zalo accounts—all within a single platform.
Sync messages, orders, products, and performance analytics for each store—all in one place.
Connect to the switchboard to listen to call history immediately when customers need you
Supports you in eliminating emotional decisions, improving accuracy with information always available whenever you need
Customer source information, percentage of new customers, geographical location of customers
You say you communicate with customers well, so are your customers really satisfied
Detailed reports on performance of each employee, you manage the team better
Our customer care department structure has become more streamlined, OnCustomer AI helps us understand the capacity and effectiveness of each employee.
The amount of feedback complaining about our service quality has halved just after 2 weeks of applying OnCustomer AI to our business website.
Managing multi-channels is no longer a headache for us, it has become our competitive strength compared to our competitors.
Do not let customers just come and go, use OnCustomer AI and cherish every customer no matter how small