Key features of OnCustomer AI

The prominent tools provided by OnCustomer AI to help you communicate with customers better

AI Chatbot

AI Chatbot that automatically responds, provides consultation, recommends products, and collects customer information to increase conversion rates

Multi-channel

Connect unlimited Facebook, Zalo, eCommerce platforms, and all your websites.

System indicators

First response time, issue resolution time for customers, customer satisfaction, and more

Automatic chat routing

Automatically direct conversations to the right member, relevant department, enhancing customer experience on the website

Send campaign messages

Personalize customer experience, send automated campaign messages based on detailed customer segmentation

Customer segmentation

Manage customer experience by categorizing information, powerful customer grouping

Connect information with CRM, via API

Connect powerful Customer 360 information center from fragmented data areas

CSAT satisfaction rating

Evaluate customer satisfaction with your service using the CSAT index and strong reports

Customer information tracking

Track, store customer information even when customers visit the website and have never contacted you before

Automatic customer guidance
Available 24/7 with AI Chatbot

Connect your enterprise knowledge base

Directly connect to internal data sources such as FAQs, product documentation, and policies. Ensure every response is accurate, consistent, and always up to date with the latest business information.

Natural, human-like conversations

Communicate smoothly, understand context, and guide conversations based on customer behavior. Deliver a natural, human-like experience that builds trust and increases conversion rates.

Automatic classification of high-quality customers

Automatically identify customers interested in products to tag, assign to agents, and increase the ability to close orders immediately.

24/7/365 - Ready to guide customers to exciting points

AI Chatbot operates continuously, can replace many personnel at various times such as working hours, days off, holidays, etc.

Create a great customer experience

Do not keep customers waiting. Customers always receive quick answers and are guided to their needs appropriately. This increases satisfaction & chances of returning to the store.

Quickly
Recognize customer information

Double the speed of recognizing customers with displaying information as soon as customers message, providing enough information to communicate with customers more easily

Session Replay - access history information

Even if customers have not interacted at all, you already have historical information from a long time ago

Simple integration

Easily integrate with the systems you already use—from CRM to Zalo, Facebook, and Ecommerce. Display information instantly across platforms.

Make decisions quickly

You know customer information, location, income level, or customer status, you make decisions quickly and win

Automatic lead capture and import
By AI Chatbot & CRM

Capture leads with AI

Automatically greet customers and capture leads as soon as they engage with your business.

Automatically import leads into CRM

Your employees receive lead information earliest, most fully and proactively

Do not miss any messages, comments

Do not let customers just visit your website, message on your Facebook and leave no information

Manage interactions
Only on a single platform

Manage Fanpage, Facebook Message

Messages and comments go to and from multiple Facebook Messenger, Fanpage, purchase, communication from Facebook in only one place

Manage ZaloOA, Zalo Personal

Send and receive messages from multiple Zalo Official Accounts and personal Zalo accounts—all within a single platform.

Manage e-commerce platforms like Shopee and TikTok Shop.

Sync messages, orders, products, and performance analytics for each store—all in one place.

Call information

Connect to the switchboard to listen to call history immediately when customers need you

Information management
Based on detailed index reports

Supports you in eliminating emotional decisions, improving accuracy with information always available whenever you need

Customer index reports

Customer source information, percentage of new customers, geographical location of customers

Satisfaction index reports

You say you communicate with customers well, so are your customers really satisfied

Employee performance

Detailed reports on performance of each employee, you manage the team better

What do people talk about OnCustomer AI

Our customer care department structure has become more streamlined, OnCustomer AI helps us understand the capacity and effectiveness of each employee.
Image Description

Mr. Tuấn Hà

CEO Vinalink & VAG
The amount of feedback complaining about our service quality has halved just after 2 weeks of applying OnCustomer AI to our business website.
Image Description

Mr. Trương Gia Toàn

CEO Vinatext
Managing multi-channels is no longer a headache for us, it has become our competitive strength compared to our competitors.
Image Description

Mr. Nguyễn Văn Phương

CEO Sage Academy

Frequently Asked Questions about OnCustomer AI

Do not let customers just come and go, use OnCustomer AI and cherish every customer no matter how small

The most effective multi-channel customer experience management platform, OnCustomer AI is the tool to satisfy your customers, please your incoming guests, and satisfy your outgoing guests
Traditional chatbots only respond based on predefined scripts. If a customer asks something outside those scripts, the chatbot won’t be able to answer. An AI chatbot, on the other hand, is intelligent, understands context, and can connect directly to your business data to provide natural, human-like responses—just like a real agent.
OnCustomer AI supports omnichannel messaging across Facebook, Zalo Official Account, Zalo Personal, Instagram, Website, Shopee, TikTok, Email, and more.
You spend a lot of money to acquire a customer, but if your customer is not satisfied, they will immediately switch to other stores/businesses that compete with you on a daily basis.

Using OnCustomer AI double customer satisfaction and keep your customers stay
It only takes 5 minutes to integrate OnCustomer AI into your website. Simply sign up, embed the widget on your site, and connect your Facebook and Zalo accounts to get started.

You can also click the chatbox at the bottom of the page to receive support from our team.

Member in NOVAON ecosystem with more
95.000 customer

Successful Customer Communication 

with OnCustomer AI

OnCustomer AI accompanies

with your business

Free Trial