The prominent tools provided by OnCustomer to help you communicate with customers better
Unlimited connection to Facebook Fanpage, Facebook Messenger, Zalo, and all your websites (wordpress live chat plugin)
First response time, issue resolution time for customers, customer satisfaction, and more
Automatically direct conversations to the right member, relevant department, enhancing customer experience on the website
Personalize customer experience, send automated campaign messages based on detailed customer segmentation
Manage customer experience by categorizing information, powerful customer grouping
First live chat with built-in FAQ feature right on the chat
Connect powerful Customer 360 information center from fragmented data areas
Evaluate customer satisfaction with your service using the CSAT index and strong reports
Track, store customer information even when customers visit the website and have never contacted you before
Automatically greet and suggest attractive destinations on the website. Webbot can introduce new customers and welcome old customers.
Set up and schedule sending action-promoting messages (advice, appointment scheduling, discounts, etc.) to active customers on the website
Automatically identify customers interested in products to tag, assign to agents, and increase the ability to close orders immediately.
Webbot operates continuously, can replace many personnel at various times such as working hours, days off, holidays, etc.
Do not keep customers waiting. Customers always receive quick answers and are guided to their needs appropriately. This increases satisfaction & chances of returning to the store.
Double the speed of recognizing customers with displaying information as soon as customers message, providing enough information to communicate with customers more easily
Even if customers have not interacted at all, you already have historical information from a long time ago
Integrate information easily with the systems you are using, from CRM to Zalo, Facebook Messenger, Facebook Page. Display right on the platform
You know customer information, location, income level, or customer status, you make decisions quickly and win
Chatbot automatically greets and captures leads as soon as they use the business product
Your employees receive lead information earliest, most fully and proactively
Do not let customers just visit your website, message on your Facebook and leave no information
Messages and comments go to and from multiple Facebook Messenger, Fanpage, purchase, communication from Facebook in only one place
Feature to send and receive messages from multiple Zalo Official Accounts right on the same platform
Connect to the switchboard to listen to call history immediately when customers need you
Supports you in eliminating emotional decisions, improving accuracy with information always available whenever you need
Customer source information, percentage of new customers, geographical location of customers
You say you communicate with customers well, so are your customers really satisfied
Detailed reports on performance of each employee, you manage the team better
What will make customers willing to "pull out their wallets" to buy your product when there are too many choices in the market? Customer experience is becoming...
Novaon - winner of the Vietnamese Talent Award 2018 in the promising Digital field has just launched the "First multi-channel customer communication platform in Vietnam" - OnCustomer helping businesses...
OnCustomer - the multi-channel customer communication platform has just launched OnCustomer Live and OnCustomer Webbot - 2 applications to help businesses easily manage customers and...
OnCustomer - the multi-channel customer communication platform has just launched OnCustomer Live and OnCustomer Webbot - 2 applications to help businesses break through in managing customer experience...
You may have thought chatbots were only for customer support, but answering customer questions is just one of the features you can leverage from them. With a chatbot...
Our customer care department structure has become more streamlined, OnCustomer helps us understand the capacity and effectiveness of each employee.
The amount of feedback complaining about our service quality has halved just after 2 weeks of applying OnCustomer to our business website.
Managing multi-channels is no longer a headache for us, it has become our competitive strength compared to our competitors.
Do not let customers just come and go, use OnCustomer and cherish every customer no matter how small